Travel and booking conditions
These terms and conditions apply in addition to the ANVR Travel Terms and Conditions. General conditions apply to all our bookings, such as the general conditions of Traveleers, branch organisation ANVR, Travel Guarantee Fund Foundation, Calamities Fund and / or the general conditions of our suppliers. It depends on your booking which terms and conditions apply.
ANVR travel conditions
Traveleers is affiliated with the ANVR through umbrella organisation United Travel (5471). The ANVR applies strict standards for membership and promotes the quality of travel and information about it. The trips on this website are offered under the ANVR Traveller Terms and Conditions (Travel and / or Booking Terms and Conditions and / or Linked Travel Package Terms and Conditions) that apply to all offers on this website unless it is expressly stated that this is not the case.
Click here for the ANVR Traveller Conditions print version for reading and saving the ANVR Traveller Conditions and other important information.
Travel Guarantee Fund Foundation
Traveleers is affiliated with SGR through umbrella organisation United Travel (3642). Within the limits of the SGR guarantee scheme (www.sgr.nl/garantieregeling), the trips published on this website are covered by the SGR guarantee. This SGR guarantee means that the consumer is assured that his prepaid travel money will be reimbursed if the other party cannot meet the agreed performance due to financial inability. Insofar as the agreement also includes transport and the destination has already been reached, the return trip will be arranged.
Traveleers is affiliated with the Travel Calamity Fund Foundation through umbrella organisation United Travel. The guarantee of the Calamity Fund means that you as a traveller participating in a trip to which the guarantee applies:
• (part of) your travel sum will be refunded if we are unable to execute a trip due to an emergency;
• the necessary additional costs will be reimbursed if we have to adjust our trip or if we have to repatriate you early due to
A calamity is understood to mean an abnormal event caused by war or natural disaster.
ANVR Business Conditions
The ANVR business conditions below apply to all services that the travel company provides in the field of travel on the basis of a framework agreement. This may involve facilitating tickets (airline tickets) on a regular basis, but also services in the field of facilitating overnight stays or other services in the field of travel.
Because the travel company offers and provides these services on a business basis and on the basis of a framework agreement, the provisions of Title 7A of Book 7 of the Dutch Civil Code (package travel and linked travel arrangement) do not apply to the legal relationship between the travel company and the business client but is governed solely by the present conditions.
Article 1. Applicability
1.1. These general terms and conditions govern the legal relationship between the travel company on the one hand and its client(s) on the other.
1.2. These conditions and the exclusions and / or limitations of liability of the travel company included herein also serve the benefit of employees of the travel company and assistants and intermediaries of the travel company.
1.3. The applicability of the general terms and conditions used by the client is expressly excluded.
1.4. If and insofar as one or more provisions of these terms and conditions may conflict with mandatory legal provisions, the latter provisions shall be deemed to have replaced the relevant provisions or part of the provisions of the terms and conditions, without prejudice to the validity of the other provisions of these conditions.
Article 2. Definition of terms
2.1. The travel company takes on the role of intermediary in this regard.
2.2. Client: being a legal person or a natural person acting in the exercise of a profession or company that instructs the travel company to provide travel services.
2.3. Traveller: the person(s) to whom a service(s) is (are) provided under the agreement concluded with the client.
2.4. Travel service provider: the carrier, accommodation provider or another provider of travel services with whom the client enters into an agreement to provide accommodation, transportation or the provision of other services and who is responsible for the implementation of these services.
2.5. Writing in these terms and conditions also includes electronic means.
2.6. Offer: The travel company's proposal to the client to perform the services offered or to have them performed or to have them performed for the client.
2.7. Working days and office hours: the days Monday to Friday from 9 a.m. to 5.30 p.m., unless clearly stated otherwise by the travel company and excluding recognized public holidays
2.8. Agreement: The agreement(s) concluded with travel service provider(s) on the basis of the framework agreement and the agreements concluded through the intermediary of the travel company
Article 3. Services
3.1. The services provided by the travel company concern the provision of information and advice in the field of travel, in the broadest sense of the word, as well as mediation in the conclusion of agreements between the client and travel service providers.
3.2. In the event that the travel company makes reservations on behalf of the client, it will be the client who always enters into the agreement with the actual provider of the travel service whereby the conditions of this travel service provider apply and are already accepted by the client for that time.
3.3. After the client has approved the offer, the travel company is authorized to conclude agreements with these travel service providers for and on behalf of the client.
Article 4. Creation of agreements
4.1. The agreement(s) between the client and travel service providers is established by acceptance of the offer of the travel company by the client. Acceptance can be made both in writing and orally. After acceptance, the client is bound by the agreement. If a confirmation is provided by the travel company, this will serve as proof of the content of the contract.
4.2. Minors are not allowed to make a booking through our contact centre or on our website. If a minor wants to make a booking, he must prove that his parent(s) or guardian(s) have granted permission for this.
4.3. It is forbidden to make a booking or to register under a false name or (e-mail) address. We are entitled, in the case of bookings made in violation of what is stipulated in this paragraph, to cancel the travel agreement, whereby we will refund you the travel sum already paid, after deduction of costs incurred by us.
4.4. A minimum number of participants applies to a number of our group trips. Below this number, the trip cannot be carried out. The required minimum number is stated on our website for the relevant trip. In case of insufficient participants, we will inform you at least 21 days before the start of the trip. If possible we will offer you an alternative trip.
4.5. The person who enters into an agreement with us on behalf of or for the benefit of another person (the applicant or principal booker) is jointly and severally liable for all obligations arising from the agreement. Also for all other participants on the trip that he registers.
Article 5. Price
5.1. The prices that the travel company states or mentions in offers and / or order confirmations are based on the price-determining factors of the relevant travel service providers known at the time the offer was made and / or the conclusion of the agreement.
5.2. If after the conclusion of the agreement the prices of the price-determining factors (including - but not limited to - transport costs, taxes, levies, surcharges, and / or currency changes) increase and these increases are charged on by the travel service providers, the travel company is entitled to charge the price changes to the client.
Article 6. Payment
6.1. The client is liable for all obligations arising from the agreement even if he enters into an agreement on behalf of or for the benefit of another person. All traffic (including payment traffic) between the traveller(s) on the one hand and the travel company on the other hand runs exclusively through the client.
6.2. Payment must be made in a manner to be indicated by the travel company within the period stated on the invoice, unless the parties have agreed otherwise in writing or if the nature of the service indicates that direct payment must be made. In the absence of a payment term on the invoice, payment must be made within 14 days of the invoice date.
6.3. The client is not authorized to set off any claim against the travel company against a claim from the travel company against the client. In the event of late payment, the travel company is also authorized to suspend its services.
6.4. The costs related to the method of payment are for the account of the client, including credit card surcharges.
6.5. In the event of late (full) payment, the client is legally in default. If the client is in default, the travel company will demand that it be paid and a period of 14 days will be set to meet its obligations under the notice that in the event of non-payment the travel company will also be entitled to reimbursement of the costs for determining damage and liability and that for obtaining payment out of court.
6.6. The client who has not paid on time will owe statutory interest on the amount due from the date of default. Furthermore, from the fifteenth day after a reminder, he is obliged to pay the extrajudicial collection costs.
6.7. These extrajudicial costs amount to a maximum of 15% over a travel sum up to € 2500 with a minimum of € 100; 10% on the subsequent € 2,500; 5% on the following € 5,000 and 1% on the excess.
6.8. If the client is in default, the travel company has the authority - partly to limit further damage - to cancel the travel services that have been recorded for the client. In addition to the costs that third parties have already charged or costs that third parties still charge as a result of the cancellation, the client also owes the fee agreed with the travel company for its services. Any parts of the owed that have already been paid in advance will be settled with these costs.
6.9. Payments of amounts due to the travel company are first of all deducted from the costs including the (extra) judicial costs, then deducted from the interest due and finally deducted from the principal sum (older claims go before new ones).
6.10. The travel company is authorised to demand further financial security from the client to fulfil the obligations arising from the assignment.
6.11. Any refunds due to the client and received by the travel company from the travel service provider will be paid to the client as soon as possible after settlement of any outstanding items. The travel company will endeavour to collect these refunds for the client without taking on an obligation of result on this point.
Article 7. Changes and / or cancellations by the client
7.1. If the client wishes to make changes after the conclusion of the agreement, that is only possible if agreement has been reached between the parties and the client is responsible for the costs associated with this change.
7.2. If the client cancels the agreement, all related costs that the travel service provider charges will be for his account and he will continue to owe his agreed remuneration to the travel company.
7.3. The client must cancel the agreement in writing. The agreement is deemed to have been cancelled on the day that the travel company received the written cancellation by the client. Terminations outside office hours are deemed to have been received on the next business day.
Article 8. Changes and / or cancellation by the travel service provider
8.1. If and insofar as the travel service provider makes changes to the travel services recorded for the client, or cancels these travel services, the travel company is not liable towards the client for the damage or the resulting disadvantage for the client.
8.2. The travel company will make every effort as far as can reasonably be expected of him to look for alternatives to the changed and / or cancelled travel services, without being able to guarantee this. The other parts of the agreement remain in force.
Article 9. Liability of the travel company
9.1. The travel company will take the interests of the client and the traveller into account as carefully as may be reasonably expected in the given circumstances.
9.2. Without prejudice to the provisions of Article 8, the travel company accepts no liability for acts and / or negligence of the travel service providers involved in the performance of the services.
9.3. The travel company also does not accept liability if the assignment cannot be carried out due to circumstances not attributable to the travel company (hereinafter referred to as: force majeure).
9.4. Force majeure is defined as a shortcoming in the fulfilment of any obligation as a result of unforeseen circumstances which, despite all reasonable precautions to be taken, cannot be prevented and in particular but not limited to this includes technical failures in the recording of the travel service(s) used systems, changes to the trip made by the travel service provider and or cancellation by the travel service provider.
9.5. The travel company accepts no liability for the accuracy of the information provided by or on behalf of travel service providers or other third parties.
9.6. If damage is caused to the client as a result of attributable failure by the travel company, the travel company accepts liability, which is limited to the value of the invoiced travel service to which the complaint is directed and is never more than the amount that the professional liability insurer pays out in the case concerned. plus the amount of the deductible of the travel company that, according to the policy conditions, is not borne by the insurer.
9.7. The travel company is not liable for financial inability of the travel service provider(s).
9.8. The travel company accepts no liability for damage that is covered by health/accident-, travel- and/or cancellation insurance of the client or of a traveller participating in a trip.
9.9. The travel company is never liable for compensation for indirect damage (including but not limited to consequential damage, lost profit, loss of income, missed savings and damage due to business interruption), or for the damage suffered by the client or the traveller within the framework of the pursuit of his profession or business.
Article 10. Obligations of the client and / or traveller
10.1. The client provides before or at the conclusion of the agreement or as soon as possible thereafter all information concerning himself and the traveller(s) that are necessary for the proper performance of the agreed services. The client agrees that the travel company will pass on the data, including mobile telephone number and / or e-mail address, of the client and any other travellers that are important for the proper performance of the agreed services to the service providers (for example, airlines). The client guarantees to the travel company that any other travellers have granted permission for this and indemnifies the travel company against any claims in this regard. If the client does not want this transfer of data or remains in default with it, the travel company is not liable for delays and / or other damage as a result of not being able to timely inform the travellers by or on behalf of the travel company or the relevant travel service provider.
10.2. The client guarantees to the travel company that:
I. explicit permission has been obtained from the traveller(s) for the provision of their personal data to the travel company and the processing of this personal data in the sense of the General Data Protection Regulation (AVG) by the travel company (which also includes the provision to service providers) necessary for the formation and implementation of the agreement and / or the agreement with the service provider(s) and for the optimization of the services offered and
II. that the client will provide the traveller(s) with all legally prescribed information prior to obtaining the aforementioned permission, including at least the following information:
a) what personal information it will provide to the travel company;
b) that travel service providers or other third parties, including airlines, to which the travel company provides personal data for the provision of services may be required to provide certain personal data to foreign authorities that may be located in countries outside the European Economic Area (EEA) that do not have comparable privacy protection offer as the countries within the EEA under the European Privacy Directive 95/46/EC, such as but not exclusively the US Bureau of Customs and Border Protection;
c) that travellers have the right to request access to the personal data that the travel company has about them within the limits of the applicable laws and regulations and that if these personal data are factually incorrect, incomplete or irrelevant, or are otherwise processed contrary to a legal regulation, the traveller can request that this information be corrected, supplemented, deleted or protected and inform the travellers that they can contact the client for more information about the rights and / or such a request. travel company and;
d) all other information that is necessary to be able to provide the traveller(s) with proper and careful processing of their personal data by the travel company.
10.3. The client and / or the traveller himself will obtain the necessary information from the relevant authorities with regard to passport requirements, visas or other formalities that (among other things) are related to health risks and must also check in good time before departure whether the previously collected information is still correct.
10.4. The client and traveller(s) are obliged to comply with all instructions from the travel company and travel service providers to promote the proper execution of the service(s) (including but not limited to instructions regarding check-in times and transfer times) and are towards the travel company and / or travel service provider liable for damage resulting from, or otherwise related to, their behaviour and / or negligence, or should bear the resulting own damage themselves.
10.5. The traveller who causes such a nuisance or burden that a good performance of the service(s) is greatly hampered or can be hampered, can be excluded by the travel company and / or travel service provider from (continuation of) the service(s), if it cannot reasonably be expected that the agreement will be honoured. All resulting damage is for the account of the client.
10.6. The client and the traveller(s) are obliged to prevent any (further) damage and / or to limit it as much as possible, including by timely reporting complaints in accordance with the provisions of Article 12.
Article 11. Disclaimer and joint and several liability
11.1. The client indemnifies the travel company against claims from travellers and / or travel service providers and / or other third parties arising from or related to the agreement.
11.2. The client is jointly and severally liable for all obligations of the traveller(s) relative to the travel company and / or travel service provider insofar as these arise for the travellers from the relevant agreement(s).
Article 12. Complaints, lapse of claim right and applicable law complaints with regard to the services of the travel company
12.1. Complaints about the services provided by the travel company, such as advice and information provided and the handling of reservations, must be submitted to the travel company in writing and with reasons within one month after the client has been informed of the facts to which the complaint relates.
12.2. The travel company will handle the complaint with the necessary diligence.
Complaints about the execution of the service(s)
12.3. The client must immediately report any complaints regarding the implementation of the travel service to the (representative of the) travel service provider and must first try to find a solution on the spot with the (representative of the) travel service provider.
12.4. The client must at all times give the travel service provider the opportunity to find a suitable solution to the complaint.
12.5. If the complaint cannot be resolved on site with the (representative of the) travel service provider, the client must immediately contact the travel company. The travel company will endeavour, to the extent that this is reasonably within its capabilities, to resolve the complaint satisfactorily.
12.6. In the event of disputes between the travel service provider and the client regarding the performance of the service, the travel company will assume a mediating role without becoming a party to the dispute itself.
12.7. If the complaint cannot be satisfactorily resolved on the spot, it must be submitted in writing and with reasons to the travel service provider or the travel company as soon as possible, but no later than within one month after the return. The travel company will pass on the complaint - insofar as it relates to the performance of the service - to the travel service provider for further processing. Both the travel service provider and the travel company strive to handle the complaint with the necessary diligence.
Expiry claim right
12.8. Every right to claim with regard to the liability of the travel company expires after one year, counting from the moment the booked service is performed and / or provided.
12.9. All disputes between the client and the travel company are governed by Dutch law and the Court has jurisdiction over the place where the travel company is based, unless it chooses the competent court of the client's place of residence.